You may return most new, unopened items within 30 days of delivery for a refund. Due to the industrial nature of Torque-Tight and our production schedule, a 25% restocking fee will be assessed to all returns. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You will be responsible for the return shipping, plus the original shipping cost if the order is simply a return and not due to fault of ours.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Most items ship from our production facility in Boyne City, MI (zip code 49712). Ground shipping can take from 1-7 days, if your order is time sensitive, please contact one of our sales reps at 888-783-6245 for product availability and shipping lead times.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.