Returns & Shipping Policy
Returns & Refunds
You may return most new, unopened items within 30 days of delivery for a refund. Due to the industrial nature of Torque-Tight™ products and our production schedule, a 25% restocking fee will be assessed on all returns.
If the return is the result of our error (you received an incorrect or defective item), we will cover the return shipping costs. If the return is not due to our error, you are responsible for the return shipping cost as well as the original shipping cost.
Refund Timeline
Refunds are typically processed faster than our maximum window of four weeks. This period accounts for:
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Transit time: 5–10 business days for the return to reach our facility
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Processing time: 3–5 business days once we receive your return
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Bank processing: 5–10 business days for your bank to finalize the refund
In many cases, refunds are issued within 7–10 business days of receipt.
How to Start a Return
If you need to return an item, please contact us with your order number and details about the product. Our team will respond with instructions for how to return items from your order.
Shipping Information
Most items ship directly from our facility in Plymouth, Michigan (ZIP 48170). Standard ground shipping usually takes 1–7 business days, depending on your location. If your order is time-sensitive, please contact our sales team at (734) 245-9681 for availability and expedited shipping options.
Domestic & International Shipping
We ship to virtually any address worldwide. Please note that some products may have shipping restrictions, and certain items cannot be shipped internationally due to carrier or customs limitations.
Shipping Estimates
At checkout, you’ll see estimated shipping and delivery dates based on item availability and the shipping method you choose. Depending on the carrier, shipping estimates may also appear on the quotes page.
Weight-Based Shipping
Shipping rates are calculated based on item weight. Product weights are listed on each product page. In line with carrier policies, all shipping weights are rounded up to the next full pound.
